FAQs

Q: How do I choose a Care Home?

The decision to move into a Care Home can be a very difficult one.  There is lots of information available and many questions to be answered.  The management team within each of our Homes will be able to guide you through this difficult process however if you require some impartial advice there is a handy guide on the Age UK website: http://www.ageuk.org.uk/home-and-care/care-homes/care-home-checklist/

Q: How is my care paid for?

Care fees are paid by three main sources; the Local Authority, the NHS or privately by you and/or your family.  If your assets fall below a qualifying level a financial assessment will be carried out and the Local Authority will most likely pay.  The NHS pay for care based on medical needs and assessment.  Fees are paid for privately if you neither qualify medically nor financially for assistance.

Q: Can I personalise my room?

Once you move into a Scio Healthcare Home, your room should be seen as your own.  As such we will encourage residents to personalise their room with pictures, ornaments and personal items that will make them feel more at home.

Q: Can I keep my own GP?

Each Home is affiliated with GP surgeries that are in the local area.  You are able to keep your own GP however the service received by the local surgeries will be more efficient because the GPs come into our Homes every day.

Q: What is the level of training received by employees?

Each member of our staff attends a two day induction course before starting within the Home and training is refreshed annually.  This mandatory training includes fire safety, infection control, safeguarding vulnerable adults, moving & handling, health & safety and food safety.

More detailed information about our training can be found in each Home, under the 'Our Homes' section of this website.

Q: Will I be able to eat my favourite foods?

Each Home has a seasonal menu that is changed four times a year.  There are many different menu options and we can cater for all tastes and dietary requirements.  If a favourite food is not on the menu, our Catering Manager should be able to accommodate your request.

Q: How do I make a complaint?

Complaints should be referred to the Home Manager in the first instance.  If you do not receive a satisfactory response please then addrees your complaint in writing to the Directors.

Should the Home not be able to resolve the problem, you can contact our regulator the Care Quality Commission.

Q: Will I be able to watch tv and make phone calls?

Each room has a television and a telephone.  If you would like to bring your own television in then this can ba accommodated.  Phone calls are charged at a nominal rate and billed to you monthly.

Q: Can I smoke in the Home?

The inside areas of all our Homes are non-smoking.  We have a designated smoking area outside at each Home.

Q: When can I have visitors?

We do not restrict visiting times but we do ask that visitors respect that there are busier periods during the day.  For example first thing in the morning when residents are getting up and lunchtime are busy times for staff and if visiting can be avoided during these times it would be preferred.